Frequently Asked Questions
Everything you need to know about our collections and services.
When will my order ship?
Most orders are processed and shipped within 2-3 business days. Once your order has left our warehouse, you will receive a tracking number via email.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered items with original tags attached within 30 days of the delivery date.
Do you ship internationally?
Yes, we offer worldwide shipping. International shipping rates and duties are calculated at checkout based on your delivery location.
How do I care for my DÔEN garments?
To preserve the quality of our natural fabrics, we recommend hand washing in cold water or professional dry cleaning for delicate silk and lace items.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment payments through Afterpay and Klarna.
How do I determine the right size for me?
Each product page includes a detailed size guide. If you are between sizes, we generally recommend sizing down for our more voluminous silhouettes.